Frequently Asked Questions
How we are involved in all food ecosystems.
1. What is Grupo Preserve and how is it structured?
GRUPO PRESERVE is the name of the new group under which the operations of Degesch de México, BeeVert, and Wincampo will be consolidated.
2. Will Grupo Preserve offer new products and/or services in addition to those offered by the other companies?
Grupo Preserve will combine the products and services of its four companies, enabling it to offer comprehensive solutions for food production programs, with safety and security standards that exceed established benchmarks, thereby adding value to the best practices in food preservation applied in environmental health.
3. Can I purchase products from different companies using a single account?
Yes, when making purchases, you can buy products from Degesch de México and BeeVert.
4. Can I purchase or request a quote online for Wincampo’s services?
Since the services offered by Wincampo are highly specialized and require information from the customer, we ask that you fill out a brief form, and we will contact you as soon as possible.
5. I accidentally received a product that isn’t mine. How do I return it, and what do I need to do to receive the correct one?
Please send us a photo of the product along with your purchase order to the following email address: contacto@preservemx.com
6. Who can I contact for a quote on a product that cannot be sold online or for a pest control service?
Send us an email at contacto@preservemx.com
Payment methods, pickup locations, cancellations.
1. What should I do if my product doesn’t arrive on the scheduled date?
Please email us at contacto@preservemx.com with your tracking number, and we’ll respond immediately.
2. Do you ship outside of Mexico?
Not at this time.
3. How much does shipping cost?
It depends on the product’s weight and the destination. Once you complete the selection process, a shipping charge will be displayed.
Payment methods, pickup locations, products, and services.
1. Do you offer technical support?
Yes. We provide support on how to use our products and the services we offer, as well as on various topics you can find in the Preserve Training Center tab.
2. I’d like to become a distributor of your products. Who should I contact?
Send an email to contacto@preservemx.com
4. Where can I purchase your line of fumigant products?
Through our distributors. Check our website or email us at contacto@preservemx.com
5. What personal protective equipment should I use when handling your products?
In the “Safety During Application” section, you’ll find recommendations for each product.