Terms and Conditions
This Legal Notice sets forth the terms and conditions applicable to any person who, in any manner, accesses, uses, and/or navigates the pages comprising the www.preservemx.com website (the “Website”), and for this reason, such person shall be considered a user of the Portal (the “User”).
Preserve LTD, S.A. de C.V. (“Preserve”) reserves the right to modify the content of the Portal at its discretion at any time and without prior notice.
1. Use of the Portal.
The User accepts this Legal Notice and agrees that it shall apply to the User simply by accessing, using, and/or utilizing the Portal. If the User does not agree with this Legal Notice, the User must refrain from accessing, using, and utilizing the Portal.
Preserve has the right to deny, limit, restrict, or impose conditions on any person’s access to the Portal in any manner and at its sole discretion.
The User acknowledges that they access the Portal using electronic devices (including, but not limited to, communication devices, computers, smartphones, tablets, and telephones, among others) and agrees not to use any equipment, devices, software, or any other means intended to or capable of interfering with (i) the activities and operations of the Portal, or (ii) the databases and information contained therein.
Through the Portal, the User will have access to information related to services, products, events, promotions, and other content of any kind (the “Content”) made available to the general public by Preserve. The User acknowledges that not all Content is available within the country or abroad, and that the services may only be used after they have been contracted, as specified in the agreements entered into with Preserve.
Preserve does not guarantee the availability or continuous operation of the Portal and the Content, nor does it guarantee the usefulness of the Content for any specific activity. Preserve shall not be liable for any damage and/or loss of any kind that may be caused by the lack of availability and/or continuity of operation of the Portal and/or the Content.
The Portal may contain links to other websites. Preserve has not reviewed the terms and conditions of such websites and therefore does not guarantee or assume responsibility for their content. It is the User’s obligation to carefully read the terms and conditions applicable to each of the sites linked from the Portal.
Use of the Portal and the Content is the sole responsibility of the User, who must comply with this Legal Notice and all other applicable agreements and legal provisions for such purposes.
The User may not commercialize the Content provided on the Portal or the Portal itself in any way.
2. Restrictions.
The User is prohibited from using or posting, in whole or in part, the Content and/or any section, segment, or subsection of the Portal on their own or third-party websites or web pages without Preserve’s prior written authorization.
Likewise, the User is expressly prohibited from restricting or preventing any person from accessing and using the Portal.
3. Third-Party Goods and Services.
The fact that goods and services are offered on the Portal or through links appearing on it by third parties does not imply that Preserve recommends, guarantees, or endorses them.
The User agrees that Preserve is not responsible for the availability of goods and services offered by third parties through the Portal, whether directly or via links.
Accordingly, Preserve shall not be liable for any damages and/or losses arising from the sale, consumption, marketing, distribution, delivery, availability, and/or provision of any type of goods and/or services offered by third parties through the Portal, whether directly or via links.
4. Intellectual Property.
The User acknowledges that Preserve, or, as the case may be, the applicable entity within its corporate group or any third party, is the owner—whether registered or not—and/or licensor and/or authorized licensee of various trademarks (including the “Preserve®” trademark), trade names, designs, software, computer programs, source codes, and other intellectual and industrial property rights used to identify itself to the public for the purpose of marketing its activities in Mexico and/or abroad (collectively, the “Intellectual Property”).
The User agrees that by merely accessing and/or using the Portal and/or the Content, they do not acquire any rights to the Intellectual Property, and that at no time shall such use be considered an authorization or license to use the Portal and/or the Content for purposes other than those set forth in this Legal Notice and in any applicable agreements.
All content on the Portal (including, without limitation, the Intellectual Property, text, graphics, photographs, logos, audio, video, images, databases, graphic design, source code, and software) is the exclusive property of Preserve, unless Preserve states otherwise.
5. Confidentiality. Privacy Notice.
Preserve undertakes to treat as confidential any information it receives from the User that is deemed confidential under applicable legal provisions.
Preserve assumes no obligation to keep confidential any other information provided by the User, including, but not limited to, information provided when subscribing to our newsletters or through our suggestion and recommendation boxes.
By using the Portal, the User authorizes Preserve to use, publish, reproduce, disclose, publicly communicate, and transmit their non-confidential information in accordance with applicable legal provisions.
All personal data that Preserve collects through the Portal will be processed in accordance with its Privacy Notice, which can be found at the following link: www.preservemx.com/aviso-de-privacidad.
6. Passwords.
The User is obligated to keep their user accounts and passwords—which they have been authorized to use to access and use the Portal and/or third-party websites—confidential; therefore, the User is solely responsible for any damages resulting from their misuse or loss.
7. Modifications.
Preserve reserves the right to modify this Legal Notice at its discretion at any time and without prior notice (and/or authorization from the User). The current version of this Legal Notice will be available to the User on the Portal.
8. Governing Law and Jurisdiction.
For the interpretation and enforcement of the provisions of this Legal Notice, Preserve and the User agree to be governed by the laws of the United Mexican States and to submit to the jurisdiction of the competent courts in Mexico City, expressly waiving any jurisdiction that might otherwise apply to them, whether based on their current or future places of residence, the country from which the Portal is accessed, or any other reason.
9. Product Return Policy.
Our Customer Service department offers an after-sales service to resolve any issues with our products or shipments, through which we strive to provide a quick and effective solution.
If for any reason you are not satisfied with your order, you have 30 calendar days from the date of delivery to return it.
Return Requirements
– The product must be returned to us in perfect condition, unused, and in its original packaging, including warranties, labels, and instructions for use.
– You are responsible for the shipping costs to return the item to our warehouse; however, in the case of an exchange, you will not have to pay the shipping costs for the new order.
– It is very important that you return the product(s) to us properly packaged. If the products are damaged due to improper packaging, we will not accept the return.
– If the product arrived at the customer’s address in:
- Poor condition (dented, swollen)
- A torn label
We will issue a refund or exchange the product (as requested by the customer) and will also cover the cost of shipping the item back to our warehouse and shipping the new product to the customer.
Receipt of Merchandise
Once we receive the merchandise at our warehouses and verify that the return requirements have been met, Grupo Preserve will proceed to issue a refund or, if applicable, ship the new product.
If you paid by deposit or bank transfer, we will ask you for an account number to which we can credit the amount.
Note: You will receive your refund within a maximum of 20 days from the date we receive the product at our warehouse for exchange or return.
To begin the product return process, please send an email to contacto@preservemx.com and request your return/exchange/refund, attaching your purchase order, order number, and product details, along with the reasons why you wish to return, exchange, or request a refund.
Last updated: October 12, 2023